I Know What I Want This Company To Represent For The Customer And I’m Damned Dedicated To It

Sleep.. hahaha, what is that? Anyway, everyday I go through and think what this company should mean to a cusotmer. I’ve always been huge on a company getting it right, and it’s something I desperately see Publictivity doing. So here’s my list:

1. No Friction Simple Pricing- I’m sick of software, especially on-demand software that has 5 different levels of pricing, minimum user requirements, and strings attached. We’re going to make Publictivity simple. Try our software for 60 days, if you like it, pay us for what you need. A set fee per user per month, that’s it. No minimum user level either. 1 person shop? Great 50 person shop? Just as great. Last I checked our goal is to save you time, not waste it with thinking heavily through the pricing format.
2. Deliver What We Say- I can’t stand companies that don’t deliver what they say. so many bait and switch tricks out there. You’re going to get exactly what you pay for. NO QUESTIONS ASKED.
   
   
3. The Customer is Always Right- this motto seems to have vanished. Lately it is: the customer is right except for sections 5 and 6 in the service agreement. No, you pay us money, and sometimes the rules have to be bent to meet your needs. You trust us enough to power your business, we’ll trust you enough that you’re not trying to screw us.
4. Personality and Care- some have told me “this will all change when you get big”. No, we’re always going to care about the customer in a very personal way. I’ve wasted most of my day today dealing with inconsiderate assholes that have no common sense or regard for his fellow man/woman. Everyone in this company will provide top notch software with top notch customer care. In a world where boring drones pick up the phone and don’t care whether you get what you’re need, Publictivity is going to surprise.
   
   
5. Innovate- I’ve talked about it before, but sooo many companies could care less about giving the customer the innovation and future feature sets they want. It really boggles my mind. People Want “A”. If you give them “A”, they pay you $. Somehow companies love to give “Q”. Who wants Q, when no one asked for it!!!!

Sorry if this is partially a rant, but I’m just sick of the way companies conduct business now.  It’s truly sickening.  Some of the horror stories I hear are unbelievable.   I hope the guys at AlwaysBeta get this story on digg.  Power to the customer and the good ole’ days of satisfaction.  gooodnight :-).

[tags] publictivity, web 2.0, customer service, customer care, northwest airlines sucks [/tags]